Returns/Exchanges

Returns/Exchanges

If you receive your items and are not happy with anything please use the directions below. Please know that we must stick to these policies below in order to maintain integrity and fairness for all our customers. These policies are for our website and Etsy customers.

    • Returns- If you receive your order and want to return anything you have ten calendar days from the day your order was delivered to your address for a full refund (less shipping) and/or fourteen calendar days from the day your order was delivered for a store credit (less shipping) and to notify us you will be doing so. If your order meets this criteria please postmark the return and simply email us at support@lillyds.com with your order number as the subject and then include the tracking number for the return along with the reason you are returning. Returns are processed on Fridays. All items must be returned in original condition and it's original packaging. Adhesives are not returnable. Because all of our items are hand couunted there will be a 15% restocking fee on returns.

      • Exchanges- If you receive your order and want to exchange anything you have ten calendar days from the day your order was delivered to your address to notify us of your request. If you are within the ten days of delivery simply email us at support@lillyds.com and put your order number as the subject and then include the tracking number for the exchange along with the reason you are returning and what you would like exchange for. All items must be in original condition and packaging. Once we have replied to your email and authorized the return please print the email and put in with your return so we can identify it when it arrives. We will then pack the exchange out and email you with the cost of shipping and send you an invoice accordingly.
      Lillyds.com
      (Your order#)
      5353 N. Union Blvd #10G
      Colorado Springs, CO 80918

      Blemished or Broken Items

      We do our best to catch these issues when shipping but when you hand count thousands of small items daily as we do it is very difficult to catch everything. Please hand inspect your items within ten days of the days you receive your order. If you find any issues please email us at support@lillyds.com with your order number as the subject and pictures of the issue with the tracking number of the items you are sending to be replaced. We will then inspect the item(s) to verify the batch date is from your last order and that the manufacturing mark is ours. Once received we will replace the item with an identical match and send it out within 48 business hours.

       

      If You have any questions or requests on shipping please contact us by using our contact form.